Delete Your Mample Account and Data

Even if you cannot access the Mample app, you can delete your account and server data here using the Secret Key saved on a paired computer. You do not need to reinstall the app. Enter your key only on this official page; never send it by email or in a support message.

What is deleted?

Your account, user record, computer connections, pending notifications, account-linked pairing invitations and attributable rate-limit records are deleted. Your old Secret Key becomes invalid. This cannot be undone and does not create a new account. Remove phone history and keys saved on your computers locally on each device. A temporary security record becomes eligible for automatic cleanup after 24 hours; physical deletion may occur later. Providers’ technical logs and unattributable older records are outside this operation. See the Privacy Policy for details.

Cannot access your phone or key?

Contact the address below with the subject “Mample account deletion request”. Do not send a Secret Key, Auth token or FCM token. Mample does not register email/password accounts, so an email address, device name or account ID alone does not prove ownership. Support directs verification through an existing app session or a valid key on this official page. If neither is available, we may be unable to securely identify your account; we will explain this rather than delete another person’s account.